Office management for busy Auckland service businesses
You’re doing two jobs: the work your customers pay for, and the office work that keeps it running. Hand KAPOW the parts you choose. Kirsten answers your calls in your business name, keeps the bookings moving, sends the invoices and follows up what’s owed.
Kirsten PowerAlready handling office work for Dynamo Plumbing and Auckland Geeks.
None of it is hard. It all just waits for you, usually until the paid work is done.
Kirsten handles the functions you agree to hand over, within agreed hours and limits. You keep the decisions: pricing, hiring, disputes.
Most owners are good at the first and put off the second. Kirsten follows up overdue invoices in your business name, on a fixed schedule:
Anything disputed, or still unpaid after that, comes back to you to decide. You get a daily report showing who’s been contacted and who has promised to pay. It isn’t debt collection, and nobody can promise every invoice gets paid. It just stops depending on you finding the time.
Most office help still leaves you handing out jobs and checking they’re done. KAPOW works the other way round.
what Kirsten’s responsible for, and what she always checks with you first.
your customers, suppliers, prices and how you like things said.
week in, week out, and brings you what needs your decision. You get a report every evening and a summary every week. New jobs can go to her by email or text.
Client evidence
Kirsten already handles important office work for businesses in two different industries. Here’s what that looks like.
01 Full office and operations management
Trades · Plumbing
Dynamo Plumbing has plumbers. Kirsten runs the office.
During business hours, every week.
[Owner’s words or short video, once supplied and approved.]
02 Customer and financial administration
IT · Technology services
Auckland Geeks handles the technology. Kirsten handles the follow-through.
Different industry, same need: someone responsible for the work that keeps the business paid and its customers looked after.
[Owner’s words, once supplied and approved.]
When Kirsten picks up Dynamo’s phone, the customer is talking to Dynamo. When she chases an overdue invoice for Auckland Geeks, it’s Auckland Geeks’ name on the line. She has to know the business, sound like it, and know what she can promise and what to pass on.
Before KAPOW, Kirsten spent 20 years in real estate, including property management, and three years as a PA. She also has seven years of web design behind her.
That’s the trust you place in whoever runs your office. With KAPOW, it’s one named person who answers to you, backed by two trained team members.
Talk to Kirsten →Kirsten runs the whole office: phones, bookings, ordering, invoicing and follow-up, reporting and project management. Before anything starts, you agree in writing:
$2,400 + GST a month for up to 40 hours, with same-day response during business hours.
There’s no one to recruit, and cover on leave is already arranged.
Book a free 20-minute callWant to start with less?
Office Support covers a set list of tasks you choose, such as the inbox, invoicing, scheduling or CRM updates.
The difference: with Managed Office, Kirsten runs the office. With Office Support, she works through the tasks you hand her.
All plans: extra hours $90 + GST. One-off onboarding $750 + GST. Minimum term 3 months, then 4 weeks’ notice.
Not included: accounting advice, legal debt collection, 24/7 phone answering, physical reception, or work that needs a specialist qualification.
Trades, IT, and other service businesses. Not the right fit if you need a 24/7 phone line or accounting advice, or fewer than 20 hours’ help a month.
A free call with Kirsten, by phone or video. Talk through your calls, bookings, invoicing and software, and work out what KAPOW could take on. If it makes sense, Kirsten sends you a written proposal. Once you accept, you agree what she can decide on your behalf, and onboarding starts.
Book a free 20-minute callOffice Support is $1,200 + GST a month for up to 20 hours, or $1,800 + GST for up to 30. Managed Office is $2,400 + GST a month for up to 40 hours. Extra hours are $90 + GST. There’s a one-off onboarding fee of $750 + GST.
Three months, so there’s time to settle in. After that you can stop with four weeks’ notice.
Monday to Friday, 9am to 5pm. After-hours work only by prior arrangement, and no weekends.
Kirsten, personally. Two fully trained team members cover on Wednesdays and when she’s away, so your office keeps running. Kirsten stays accountable for all of it.
They’ll speak to someone answering as your business who knows your work, just as Dynamo’s and Auckland Geeks’ customers do.
Yes, politely and in your business name, by email at 2 days overdue, email and text at 4 days, and email, text and a phone call at 6 days. It isn’t debt collection: Kirsten won’t threaten, add fees or take legal action, and disputes come back to you.
You get an email at the end of every day showing the work done and the hours used, and a summary every week. Send Kirsten new jobs by email or text.
Physical reception, 24/7 phone answering, accounting advice, legal debt collection, and work that needs a specialist qualification.
It depends on how complex your business is and when you’re free for the handover. Kirsten needs some of your time to learn how the business runs, plus access to your systems. You keep ownership of every account.
[Answer from Kirsten.] Hidden until answered
[Answer from Kirsten.] Hidden until answered
Pick the jobs you’d rather not be doing yourself, and talk to Kirsten about handing them over.
Book a free 20-minute callOr text or call Kirsten on 021 438 110 · [email protected]
For accountants, bookkeepers and advisers
If a client invoices late, misses calls or does the office at night, send them to Kirsten. She handles the office; you keep the accounts.
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